Valued Pets Veterinary Practice Ltd
Privacy Policy

Our contact details

Name: Valued Pets Veterinary Practice Ltd

Address: 19 Station Street Penygraig Rhondda Cynon Taff Cf40 1EA

Phone Number: 01443 700972

E-mail: valuedpetsvets@outlook.com

The type of personal information we collect

We currently collect and process the following information:

Your Name, address, contact numbers, email address & pet’s details

How we get your personal information and why we collect it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

• By Registering at the practice
• By Booking an appointment
• By requesting text / email reminders for treatments / appointments
• By signing procedure consent forms
• By registering a microchip
• By submitting insurance claim forms
• By signing up to a health plan
• By you requesting your animals medical notes to be transferred to us from another veterinary practice
• From a complaint

We also receive personal information indirectly, from the following sources

• Insurance companies
• Microchip databases
• Previous veterinary practice you have been registered with

We use the information once you have entered a contract with us to provide our veterinary services to you.

We may share your data with your consent with

• Other veterinary surgeons (for a referral / out of hours care)
• External laboratories (For diagnostic purposes)
• Microchipping companies (To register a microchip)
• External companies (To process treatment reminders text / email)
• Insurance companies (To complete a claim or a pre-approval)
• Health care plan provider (To use the service provided)
• Manufacturers (Only to inform them of a suspect adverse reaction to medication)
• Public health (Only to inform them of a notifiable disease)

We may collect and use your personal information when we need to comply with a legal obligation

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a legitimate interest.

Links to third party websites.

Our website may contain links to third party websites, should you navigate to a third-party site please read their privacy policy.

How we store your personal information

Your information is securely stored on a cloud-based server off site, and on the premises.

We keep your personal information for 6 years after you cease to become a client for legal purposes.

We will then securely dispose of this this information by shredding any paper formats and delete any data or anonymise and isolate any information that cannot be deleted immediately (for instance if kept in a backup archive and cannot be retrieved immediately)

Changes to our privacy policy

This privacy policy is kept under review and may be updated in respect of business developments and or a change in the law.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at

Post: Valued Pets Veterinary Practice Ltd 19 Station Street Penygraig Rhondda Cynon Taff CF40 1EA

Phone: 01443 700972         Email: valuedpetsvets@outlook.com

 if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at

Post: Valued pets’ veterinary practice Ltd 19 Station Street Penygraig Rhondda Cynon Taff CF40 1EA  

Phone:01443 700972              Email: valuedpetsvets@outlook.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk